Ballooning backlog of passenger complaints
The federal government is giving the Canadian Transport Agency an additional $75.9 million over three years to help deal with an avalanche of airline passenger complaints. “Travellers have rights, and these rights must be respected,” Transport Minister Omar Alghabra said March 14. CGA officials said late last year that more than 30,000 complaints were still unresolved and Alghabra said the latest count is some 42,000. [node:read-more:link]